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Accommodating Employees with Hearing Impairment in a Call Center

If you run your own business, it’s crucial that you’re staying compliant with rules and regulations set forth by the Americans with Disabilities Act, also known as the ADA. At its heart, this act clearly establishes that businesses must “provide appropriate auxiliary aids and services for people with disabilities.” Regardless of whether they’re working within an office or a movie theatre if a business is not in compliance with these regulations, it can spell serious trouble for that company’s future. As such, it’s important to find ways to help your employees do their work in spite of any disability they might have. That being said, those sorts of accommodations can look radically different, depending on your industry and the size of your company, so it’s important to do some research before diving in.

 

Running a call center, of course, comes with its own challenges during a normal workweek. However, if you’ve employed someone who’s hard of hearing or has a hearing impairment, it’s important that you’ve thoroughly thought through the sorts of accommodations you’ll need to provide them, to help them stay productive. Here are two key strategies to think about as you work to make your call center more suitable for an employee with a hearing impairment.

 

 

Provide hearing aids to your employee if they handle voice calls.

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If your employee doesn’t already have a hearing aid, it may be pertinent to provide them with a reliable one, if you have them taking phone calls as part of their work in your call center. When it comes to picking the right hearing aid, it’s important to discuss the possibilities with the employee in question, particularly if they’re self-conscious about their hearing problem. They may also have certain preferences regarding comfort and style that are important to take into consideration, before you make a purchase of a hearing aid.

 

When it comes to the brands to offer your staff, Phonak hearing aids are definitely worth considering. They provide clear, impressive audio quality for better hearing, and can even be paired to a smartphone device via Bluetooth connections. This makes them much more future-proof than old-school hearing aids and might ultimately mean that your call center agent can stay productive and have a better handle on their customers’ requests.

Implement an omnichannel call center solution.

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While implementing hearing aids is a good way to help an individual employee, there are other, more widespread solutions that can play a bigger role in helping all of your customer support team. One way to do this is to adopt an omnichannel call center software solution in your business. A major benefit of using an omnichannel system is that different agents can field customer requests using different communication mediums, at once. This means that if there’s an employee who would rather not handle voice calls or video chats, they can instead field queries from clients via SMS message, email, or even live web chat communication channels.

 

Another big benefit of using an omnichannel call center platform is that many systems offered to enterprises can be used remotely via the cloud. The ability to offer your staff members the chance to work from home can be a major benefit for employees with hearing issues. This is because, rather than needing to come into the office, which could be noisy or distracting, your employees can access your remote call center software and work from the comfort (and quiet) of their own home. Being able to hire employees with customer experience, but may have since suffered hearing loss, to be remote call center agents thus ensures that you have the ability to expand your team appropriately while still catering to each member of your support team’s individual needs.

Natural Ways to Manage Stress and Pain

Ongoing stress and chronic pain can drastically reduce your overall quality of life and impact both your mental and physical health. Frequent stress can lead to poor sleep patterns, poor diet, and high blood pressure. These symptoms can exacerbate or lead to obesity, heart disease, increased risk of certain cancers, and diabetes — among other serious diseases. Chronic pain can negatively impact your quality of life by itself while also causing increased stress levels, furthering lowering your quality of life.

 

Too often, people treat stress like a normal part of life while ignoring the health implications that it poses. However, you do not need to live with constant stress or chronic pain. Natural remedies can help alleviate ailments while boosting your overall health and encouraging better daily habits. While non of these suggestions will work immediately, when taken or practiced consistently, you will notice a marked improvement in both stress and pain over time.

 

1. Yoga

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Yoga has been practiced throughout many cultures for generations. It is a combination of movement, stretching, balance, and mindfulness. There are many yoga forms so that can benefit you regardless of your age or physical condition.

 

You can partake in fast yoga, slow yoga, chair yoga, and hot yoga — to name a few. Yoga works by strengthening your core, which can help with balance, posture, and alignment. Strengthening your core can work to alleviate pain in different parts of the body. Yoga also involves a lot of stretching, which can help with overall muscle pain and stiffness. The practice of yoga involves a level of mindfulness that helps alleviate stress, increase gratitude, and lessen feelings of anxiety.

 

Check out the yoga classes in your area to reap the benefits of this amazing practice while tailoring to your specific needs. There are many yoga studios in Scottsdale, for example, with the senior population of this area experiencing yoga’s benefits for staying active and managing pain.

 

2. Hemp and CBD Products

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Hemp and CBD products have been shown to help alleviate stress, occasional anxiety, and discomfort without the mental effects of THC. Plain Jane Hemp has created a high-quality, reputable CBD and hemp products line, including CBD cigarettes, hemp flower, CBD oil, and tinctures. These great products can help in many ways, and Plain Jane has made educating the public part of their mission with ample information on CBD, hemp, and its benefits on their website.

 

3. Meditation

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The practice of meditation can increase mindfulness, gratitude, and serenity. Meditation is often part of yoga but can also be practiced in many other ways. There are many different forms of meditation that are utilized in both spiritual ways and non-spiritual. Meditation is practiced in every major religion throughout history and has been shown to help alleviate discomfort and speed up healing.

 

Meditation also can be as simple as sitting quietly in your car before working or a stressful meeting. Meditation can be done in a group setting with someone leading the practice, or you can listen to a guided meditation in the comfort of your home. There is no wrong way to meditate, as long as it brings you the inner peace intended.

 

4. Massage

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Massage therapy is utilized in many different healthcare settings, including physical or occupational therapy. A licensed massage therapist can work with you to target pain areas and work the muscles to alleviate muscle pain. Different forms of massage utilize different tools and techniques, including deep tissue massage, Swedish massage, and hot stone massage. Getting a massage can also alleviate stress since it’s highly relaxing and forces you to stop moving and lay still for a period of time.

Meeting Your Medical Malpractice Lawyer: How to Dress and What to Prepare

Medical malpractice claims the lives of over 250,000 Americans each year. Hundreds of thousands of other patients may be adversely affected by inadequate medical care. In some cases, individuals must have additional medical procedures to compensate for a doctor’s error. Others may suffer from short-term disabilities or become permanently disabled. The total payout to plaintiffs in medical malpractice lawsuits in the United States was over $4 billion in payments in 2018.

If you believe you’ve experienced medical malpractice, you should meet with a medical malpractice attorney to discuss your claim. Use these tips to locate a lawyer and prepare for your consultation.

Research Attorneys

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When you need to hire an attorney, you must find a lawyer specializing in the appropriate field of law. Lawyers review case law that pertains to their area of expertise to ensure they’re aware of the latest rulings and legal precedents that may affect their clients. Perform a Google search for “medical malpractice attorneys” in your area and review their profile. Law firms list the names of the lawyers who work for them. Google search the lawyers’ names to locate their LinkedIn profile and articles about cases they’ve argued. Review any client testimonials on their site and check for reviews of the firm.

Reading this information can help you feel confident about the quality of representation you will receive and give you a sense of which lawyer you would be most comfortable with. Lawyers typically offer a free consultation to potential clients, which means you can meet without assuming any financial risks and get a professional evaluation of your case.

How to Dress

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As a client, you are not required to adhere to a dress code, but it’s human nature to form impressions based on how a person presents themselves. You want to convey that you take this legal matter seriously and have made an effort to prepare thoroughly which you can do that by pairing a nice pair of black pants, which are appropriate business formal attire. Complete the look with a dress shirt or a blouse and blazer.

How to Prepare

A medical malpractice case requires the wrongdoing of the medical professional or team that resulted in an injury. You will need to establish the malpractice that occurred and how you were harmed.

Take time to document the series of events that led to your injury. Detailed information, including dates, staff names, locations, and potential witnesses, can be used to verify your account and determine who may be at fault.

If you’re unable to write, make an audio or video recording with the relevant information. Over time, details may become fuzzy, and creating an account with all the details will ensure your information is as accurate and thorough as possible.

You may also want to talk to witnesses who can support your account. If family or friends were present, they might be able to provide additional details about the incident that led to your injury.

What to Bring

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Bring copies of all relevant medical records. Insurance claims, prescriptions, and deductible payments can all be used to substantiate when you were treated and what treatment you received.

Have your documentation available by printing them out or email a written account. Video and audio files can also be played via email.

Create a list of relevant witnesses and their contact information. Your attorney can use this information to question witnesses and verify your account. Witnesses may be crucial to your case if you go to court.

Your lawyer will need to know the medical staff’s names involved in your treatment and which staff were parties to the malpractice. You may opt to do some research on any doctors involved to determine if they have a history of malpractice or have settled other cases, or you can let your legal team conduct that researches themselves.

You will also need to establish how the injury you sustained has impacted your life. Your lawyer should know if you have been unable to work, perform routine tasks, or engage in recreational activities.

Keep a file with all receipts for expenses related to your injury. You may have been required to take medications, see a physical therapist, pay for people to clean your home, or have home health aides provide in-home care. These expenses are factors that will be relevant when determining an appropriate settlement.

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